A dent on a new water heater can come from shipping or handling. The outer jacket may look damaged even when the tank or internal components cannot be assessed by sight. Keep the heater out of service until the seller, installer, or manufacturer has reviewed it.
Document the condition before installation
Photograph the package, the full unit, the dent, and the model and serial label. Note whether the damage is near a connection or control. Preserve the packaging and delivery record for the supplier.
Get a decision before connecting the unit
Ask the installer to follow the manufacturer’s process for damaged equipment. Confirm who will arrange a replacement or written clearance and how that affects the installation schedule.
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