Many pull-down faucets use a weight beneath the sink to guide the spray hose back into place. If the weight catches on a stored item or a pipe, the spray head may hang below the spout even though water still flows normally. Other designs use different mechanisms.
Look for an obstruction under the sink
With the faucet off, check whether bottles or a trash bin sit in the hose path. Look for moisture at the hose connection and tell the plumber if the head began hanging after cabinet work. Avoid pulling harder if the hose is trapped.
Check how the model is meant to dock
Share the faucet model and a photo of the hose route. A technician can check the weight position or docking hardware against the manufacturer’s instructions, then verify that the hose moves freely without rubbing against the drain or shutoffs.
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